Guest Services A - Z Guide
Welcome to the Greensboro Coliseum Complex! We are a multi-purpose facility designed to provide the highest level of quality entertainment and services to its patrons. Whether you are attending an event in the Coliseum, Special Events Center, Pavilion, War Memorial Auditorium or Odeon Theatre, we are committed to making this the ultimate guest experience for you.
The following Guest Services information is provided to assist you while attending events at the Greensboro Coliseum Complex:
We are committed to serving the needs of ALL guests. The Coliseum Complex currently offers the following accommodations and services:
- Handicap parking spaces adjacent to all venues in the Complex (subject to availability)
- Accessible seating for guest with disabilities is available in all venues. Tickets may be purchased in person at the Coliseum advance box office or by calling our ADA helpline at (336) 218-5333 or on-line at ticketmaster.com
- Platform for wheelchair floor seating is available for most Coliseum events
- Assistive Listening Devices are available in all venues; please inquire with any usher or guest services representative
- TTY Phones are located in the box office lobby, lobby of the Special Event Center and the Lobby of the War Memorial Auditorium
- Interpreters are available for the hearing impaired. To ensure proper service and scheduling, please call (336) 373-7461 at least (7) days prior to an event to request interpreter services. Please see our Guest Services – Services for Disabled Patrons page for additional information regarding accessibility.
- Interpreter services are available at no cost in accordance with Title VI.
The Greensboro Coliseum Complex is located at:
1921 West Lee Street Greensboro, NC 27403
(336) 373-7400 (phone)
(336) 373-2170 (fax)
Our mailing address is:
PO Box 5447
Greensboro, NC 27435
For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher assigned to your section and refrain from standing in the aisles.
Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times. If you intend to bring a service animal into the building, please contact the Guest Services manager at (336) 373-7461 prior to your arrival.
Assistive Listening Devices
For guests who need assistance with hearing enhancement, the Coliseum Complex maintains assistive listening devices that patrons may borrow (free of charge) for entertainment performances in the Coliseum, Auditorium and Special Events Center. Our inventory of assistive listening devices in War Memorial Auditorium was recently upgraded with the purchase of two separate state-of-the-art infra-red devices (for those with hearing aids and those without) for patrons who need assistance with hearing enhancement. Please inquire with a Guest Services representative or usher to obtain an assistive listening device upon your arrival at the facility.
Coliseum -on the main (lower) concourse at Sections 102 & 120.
Special Events Center lobby.
War Memorial Auditorium lobby.
Baby Changing Stations
Baby changing stations are located in all women’s restrooms in the Arena, Special Events Center and War Memorial Auditorium.
The Greensboro Coliseum advance box office is open Monday through Saturday, 11 am – 6 pm.
For additional information please see our tickets page.
No commercial or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment is prohibited unless authorized by team/promoter or performer. Specifically, the use of the following equipment is NOT permitted: Telephoto or zoom lenses of any kind Interchangeable lenses of any kind Monopods or tripods Flash equipment of any kind For events such as graduations, recitals or children’s performances, please contact the Guest Services Manager at (336) 373-7461 for special arrangements.
Guests are prohibited from standing on permanent or portable chairs during events as it poses a safety hazard both to the guest and surrouding patrons as well as obstructs the view of the event for other patrons.
Child Admission Policy
The admission policy for children varies by event. Most concerts, sporting events or consumer shows require children who have reached their second birthday to have a ticket. Family shows generally use the first birthday as a guideline. Please check with Ticketmaster at (800) 745-3000 or the Greensboro Coliseum at (336) 373-7400 for their age requirement for tickets for the event you are interested in attending.
Child Booster Seats
Child booster seats are available for all events and can be obtained at the following locations: -Coliseum - Guest Services booth at Section 103 on the main concourse -Special Events Center – please inquire with any usher. -War Memorial Auditorium – please inquire with any usher.
Drop by Guest Services (Section 103 on the main concourse )or click here to become a “Coliseum Insider”. Insiders receive information about upcoming events and exclusive presales. Stay informed about what’s happening at the Greensboro Coliseum Complex!
The Greensboro Coliseum Complex offers a wide variety of food and beverage items for our guests' enjoyment. Please see our Concessions Guide for more information.
Greensboro Coliseum Complex Guest Services welcomes all feedback, questions, and concerns from our guests. To contact us via e-mail, click here.
The Greensboro Coliseum Complex sponsors a variety of contests and promotions throughout the year, primarily through our social networking outlets. Please see our Facebook page for the latest announcements and information. Please click here for a list of contest policies.
E-cigarettes are not permitted in Greensboro Coliseum Complex facilities.
The Greensboro Coliseum makes it easy for you to be reached in an emergency. Simply leave your seat numbers with babysitters or another responsible party. Upon your arrival at the Complex, register your seat location with Guest Services. Instruct parties that may need to reach you to call (336) 373-7445. Please note: a public address paging service is not available for most event, so it is critical that anyone trying to reach you has your exact seat location.
For select events, all guests entering the arena are subject to a metal-detector screening and/or visual inspection and/or bag inspection conducted by Greensboro Coliseum Complex contracted security personnel. The purpose of the inspection is to detect prohibited items.
First Aid stations are staffed with Guilford County Paramedics for most ticketed events. Walk-in first aid stations can be found in the following locations:
Coliseum – Main Concourse @ Section 115
Upper Concourse @ Section 219
Special Events Center – Lobby
War Memorial Auditorium – Lobby
Food and Beverage
Please visit our Concessions Guide page for information on food and beverage services. Guests may not bring in outside food and/or beverage. Guests with specific/special dietary needs due to medical conditions or religious requirements should contact the Guest Services Manager at (336) 373-7461 prior to arrival at facility.
Group Sales Discounts
Select events at the Greensboro Coliseum Complex offer substantial discounts to groups. Please call (336) 373-2632 for more information or go to our group sales page.
Headquarters Our Guest Services headquarters is located in the Coliseum concourse adjacent to Section 103. Guest Services associates will be on hand to assist you.
For hotel, restaurant, travel/transportation, or other local information, please contact the Greensboro Area Convention & Visitors Bureau at www.visitgreensboronc.com or call (800) 344-2282.
Interpreters for the Hearing Impaired
Interpreters are available for the hearing impaired. To ensure proper service and scheduling, please call (336) 373-7461 at least (7) days prior to the event you are planning to attend to request this services.
Laptops or any type of full personal computers are not permitted inside the Greensboro Coliseum Complex. E-readers and ipads are permissible only at select events and subject to individual event/tour policies.
Locked Keys in Car
Contact a Coliseum parking attendant or call Dock Security at (336) 373-7447. Locksmiths are on site or in close proximity. Security will dispatch a locksmith to your location.
Lost & Found
Items found on our premises during an event are turned into Guest Services. At the conclusion of an event, all items are taken to the administrative office of the Coliseum Complex. Items are retained for (60) days. Please call (336) 373-7400 and dial “0” to reach a receptionist during normal business hours to check for lost items. All items not claimed during that time are donated to local charities.
The Greensboro Coliseum has a "no re-entry" policy during events. Guests wishing to return any items to their vehicle must do so before passing through the turnstiles. Select consumer shows and day-long sporting events permit re-entry with a hand stamp or alternate method of tracking.
A waiting room for non-ticketed parents is available for select concert events. The Coliseum offers complimentary dry snacks, beverages and television for your pleasure. Bring your book or your knitting and wait with us until the show concludes. Please call (336) 373-7461 to inquire whether this room is available during your event.
Parking Lot Services
Parking attendants are available to dispatch a locksmith to your location if you have locked your keys in your car or have a flat tire. Please contact Dock Security at (336) 373-7447…we are ready to assist!
Please see our Admission Policy page for detailed information on prohibited items.
The Coliseum is a proud participant in the City of Greensboro’s recycling program. Recycle bins are located throughout the Complex. Guests are encouraged to deposit all plastic bottles, newspapers and cans in the designated bins.
Reselling of Tickets
Per Coliseum policy, the re-sale of tickets on Coliseum property is not permitted. City of Greensboro police and Coliseum security enforce this policy on the Coliseum campus.
The Greensboro Coliseum Complex is a smoke free facility. As such, smoking, including the use of e-cigarettes, is prohibited.
Keeping up with upcoming events at the Greensboro Coliseum Complex is now easier than ever. Check the links on the left side of this page to go to official Greensboro Coliseum pages on Facebook, MySpace and Twitter.
The Tag-A-Child program is available for select events. The program is designed to help parents attending an event to locate children who may have wandered off or cannot find their way back to their seats. Children can be “tagged” upon entering the facility at the registration table in the bridge area leading into the south entrance of the Coliseum or at Guest Services headquarters located in the Coliseum concourse adjacent to Section 103. Coliseum personnel will register your child and issue a numbered wristband. We will also record the parents’ cell phone number, seat location and other descriptive information. If a child is reported missing or found by facility personnel, the Tag-A-Child program enables us to promptly reunite parent and child.
Guests are permitted to engage in tailgating activities in a responsible manner in the Coliseum parking lot. Please be aware that the consumption of liquor in the Coliseum parking lot or any public parking area is a violation of North Carolina ABC statutes. Agents are on site for enforcement.
Guest Services will be happy to call a taxi for your convenience. Taxi pick-up is located on Lee Street in front of the Coliseum, adjacent to the Club parking lot. There is a secondary location in front of the Special Events Center.
Greensboro Coliseum administrative offices – (336) 373-7400 (phone) (336) 373-2170 (fax)
Coliseum Answer Line (automated event information) (336) 373-7474
TDD – (336) 333-6930
ADA helpline - (336) 218-5333
To purchase tickets for Greensboro Coliseum Complex events, there are four options:
- Greensboro Coliseum Box Office
- Ticketmaster outlets
- Ticketmaster Charge By Phone at (800) 745-3000
- On-line at www.Ticketmaster.com
Be Aware of Ticket Reseller Websites - Ticketmaster.com and GreensboroColiseum.com are the only authentic and official ticketing services for events at Greensboro Coliseum Complex including War Memorial Auditorium and White Oak Amphitheatre. Purchasers should be alert to the actual URL and website they are using to purchase event tickets. Tickets purchased from alternative sources may be a) Not authentic, b) Over-priced, c) Invalid and 34) Not eligible for facility assistance. Greensboro Coliseum Complex is not responsible for tickets purchased from third party vendors. Please purchase your tickets from approved sources.
Coliseum ticket takers now scan bar codes on most event tickets instead of tearing stubs. Please purchase tickets only from Coliseum approved sources. Tickets purchased on site from unauthorized individuals may be previously used or counterfeit and may not allow entry.
Coliseum personnel are prepared to offer complimentary wheelchair service to assist getting a patron to/from their seats in all venues. Attendants should be visible when you enter the lobby. If you do not see an attendant, please inquire with any Coliseum employee; we will summon an attendant by radio. No advance notice is required, simply please request assistance upon your arrival.
The Box Office staffs a will call window that opens two hours prior to every ticketed event. Tickets that have been ordered on-line are available for pick-up at this location with presentation of a government issued ID and the credit card used to pay for the tickets.
Tickets will be released only to the guest whose identification matches all three of the following criteria: the name on the ID, the name on the credit card and the name on the tickets.